1.1 The term "Volunteero service providers" or "us" or "we" refers to the owners of the apps and this website. The term "you" refers to the user or viewer of our website. The terms "Volunteero (volunteer) responders" and "Volunteero alerters" refer to users of our technology, as defined below. 1.2 "Volunteero Responders" are any volunteers registered with our “Volunteero Service Providers”. Their actions are voluntary acts and by no means replace the emergency services. 1.3 “Volunteero Beneficiaries” are the clients of “Volunteero Partners” and are those in need of telephone contact or tasks to be completed. They are the ultimate beneficiaries of the Volunteero platform and the work of the “Volunteero Responders” 1.4 “Volunteero Partners” refers to the charitable organisations that we work with. Each partner manages the “Volunteero Responders” that are allowed access to their database of “Volunteero Beneficiaries” 1.5 “Mission” refers to the various tasks that responders can complete to aid the “Volunteero Beneficiaries”, these include but are not limited to, telephone befriending, shopping drop off, medication drop off, dog walk, accompanied trip.
2.1 "Volunteero Responders" undertake voluntary acts in good faith as independent practitioners. Neither they nor Volunteero Ltd are liable for actions or omissions that result from the care they provide or are unable to provide. Similarly, Volunteero Ltd cannot be held liable for any injury or misadventure that occurs to either the responder, the alerter or any other person as a result of the use of our services, this includes but is not limited to issues relating to the malfunction of our services and technical matters relating to the Volunteero app, GPS matters or location inaccuracies and clinical matters arising from the action or inaction of a Volunteero user. 2.2 Volunteero responders must establish indemnity requirements for their country and profession. Many countries / regions have a "Good Samaritan" law that protects volunteers who respond to people in life threatening conditions. Some organisations (e.g. National Health Litigation Services) cover people that work within their national health service. If not covered by such mechanisms (e.g. you as a doctor working privately) then check with your medical indemnity provider to ensure you are covered for Good Samaritan acts. 2.3 Volunteero does not seek financial remuneration from use of the App from the Responders and no financial remuneration will be provided to Responders either for perceived failures in the system or for acts performed. 2.4 Volunteero does not replace the statutory emergency services. 2.5 If you are a healthcare professional and have restrictions to your practice or have an investigation into your practice, or if you have restrictions for working with children / vulnerable patients then you must declare and deregister from Volunteero immediately.
4. Responder Responsibilities and Agreement
4.1 It is the responsibility of the individuals who register as Volunteero volunteer responders need to ensure their registration with our Volunteero Partner is complete and up to date. Access will not be permitted without such registration being in place. 4.2 If a user fraudulently attempts to register as a responder when they are not registered with the Volunteero Partner they claim to be registered with then they may be barred from using any Volunteero services. 4.3 Before completing a mission you MUST ensure optimal scene and personal safety. Volunteero Ltd cannot be held liable for any personal injury or loss that occurs as a result of you attending an incident. 4.4 By registering as a responder, you agree that have you read and will abide by the Code of conduct, outlined below.
Code of Conduct for Volunteero: The purpose of the Volunteero App is to enable the completion of missions which make a meaningful difference to the quality of life for the beneficiaries. It is imperative that responders completing missions do not attempt to in any way replace the services provided by the NHS or other care organisations. As such, the following code of conduct containing basic rules has been established: A responder must abide by any up to date best practices provided by email or within the app that pertain to that task. A responder must ultimately follow the direction of the beneficiary, if for whatever reason the beneficiary does not wish for you to conduct that mission or stop conducting the mission at any time, the responder must adhere to this. A responder must continue to make phone communications through the Volunteero app. A responder must keep any sensitive information discussed with a beneficiary strictly confidential. Information may be shared with the relevant Volunteero Partner if you believe there is any risk to the beneficiaries well being associated with that information. A responder should only respond if fully alert and prepared (do not respond if e.g. alcohol has been consumed) A responder MUST NOT go outside of his / her skill set. A responder must not accept gifts or payment from the beneficiary. A responder must not share details of the beneficiaries address with anyone other than the Volunteero Partner. A responder must adhere to any further restrictions or advice provided by the Volunteero Partner.
5. Volunteero Partner Responsibilities and Agreement
5.1 The Volunteero partner assumes all consent and GDPR risk for beneficiary and volunteer responders loaded to the platform. 5.2 If the Volunteero Partner has any specific advice or protocols surrounding missions conducted for their beneficiaries, this must be communicated to the volunteer responders directly. Volunteero assumes no responsibility for the conduct of the volunteer responders. 5.3 All our Volunteero responders are assigned unique identification numbers. If a responder misuses the services, they may be banned from using the technology. Further legal action may be taken against the user if appropriate.
6. Additional Terms
6.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 6.2 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. 6.3 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. 6.4 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. 6.5 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). 6.6 Your use of this website, our technology and any dispute arising out of such use of the website and our services is subject to the laws of England, Northern Ireland, Scotland and Wales.
7. Copyright Notice
7.1 All content is copyright of Volunteero service providers. If you wish to reuse any of our content please contact us first to obtain permission.
9. Contact Us
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at: